Returns & Warranty Policy
7-Day Quality Guarantee
We want you to be completely satisfied with your purchase. If you experience any quality issues, receive a defective item or change your mind, please contact us within 7 days of receiving your package. We will arrange a free return and issue a full refund or replacement.
Warranty Coverage
We stand behind the durability of our products. All warranty periods commence from the exact date your package is delivered.
- Flashlights & Main Items: 1-Year Warranty (excluding batteries);
- Batteries & Charging Cables: 6-Month Warranty;
- Promotional Gifts: No Warranty provided.
How to Make a Claim
To initiate a return or make a warranty claim, please email us at info@aulite.com.au. Please include your order number, a brief description of the issue, and any relevant photos or videos to help us process your request swiftly.